PRIVACY Policy

MOBIPARTS GMBH is a Business-to-business supplier for smartphones and tablets accessories with a customer database consisting only of wholesalers, webshops and telecom retailers.

All our personal data processing in made under legitimate interest assessment (LIA) and includes commercial interests. Our Company is listed in the commercial register under number 103/132/6072.

Data privacy is of high importance for MOBIPARTS GMBH and we want to be open and transparent with our processing of your personal data. Your privacy is important to us – just as knowing how we use your information is important to you. Our Privacy Page gives you full visibility of how we collect, use, share and protect your personal information when you use our products, services and our website.

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?
The company, MOBIPARTS GMBH, a private company with limited liability, listed in the commercial register under number 103/132/6072 is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. 

Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) on Amazon UE Servers.

 

Who can access your data?
Your data may be shared within MOBIPARTS GMBH group (for details on the companies within the MOBIPARTS GMBH group, please contact us at: office@mobiparts.de). We never pass on, sell or swap your data for marketing purposes to third parties outside MOBIPARTS GMBH group.

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below. What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?
Right to access (Art. 15 GDPR):
You have the right to request information about the personal data we hold on you at any time. You can contact MOBIPARTS GMBH and we will provide you with your personal data via e-mail or you can download it from your Personal Account -> Settings.

Right to portability (Art. 20 GDPR): 
Whenever MOBIPARTS GMBH processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification (Art. 16 GDPR): 
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have a MOBIPARTS GMBH account you can edit your personal data under your account and pages.

Right to erasure (Art. 17 GDPR):
You have the right to erase any personal data processed by MOBIPARTS GMBH at any time except for the following situations:

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with  MOBIPARTS GMBH, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest (Art. 21 GDPR):  
You have the right to object to processing of your personal data that is based on MOBIPARTS GMBH's legitimate interest.  MOBIPARTS GMBH will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing (Art. 21 GDPR):
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing emails
* by editing the settings of your MOBIPARTS GMBH account

Right to restriction (Art. 18 GDPR):
You have the right to request that MOBIPARTS GMBH restricts the process of your personal data under the following circumstances:

* if you  object to a processing based  MOBIPARTS GMBHs legitimate interest,  MOBIPARTS GMBH shall restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect,  MOBIPARTS GMBH must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
* if  MOBIPARTS GMBH no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated personnel to handle your requests in relation to your rights stated above. You can always reach them at office [@] mobiparts.de

Right to complain with a supervisory authority (Art 77 GDPR): 
If you consider  MOBIPARTS GMBH to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

 

Online Purchase

Why do we use your personal data?
We will use your personal data to manage your purchase online at  MOBIPARTS GMBH by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. 

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to  validate your legal age - 16 years ,for shopping online and to confirm your address with external partners. 

What types of data do we process?
We will process following categories of business and personal data:

*Company name, address,  VAT ID

* contact information such as name, address, e-mail address and telephone number


* order information

If you have a  MOBIPARTS GMBH account we will also process your personal data submitted in relation to the account or membership such as 

* account ID
* shopping history

Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above:

·         send you your order confirmation,

·         warehouse and distribution suppliers in connection with the delivery of your order.

Please be aware that these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for  MOBIPARTS GMBH to fulfill the service of managing and delivering the order to you.

How long do we save your data?
We will keep your data as long as you are an active customer.

 

Direct Marketing

We currently do not use your personal data to send you marketing offers, information and invitations through e-mails, text messages or phone calls.

In order to optimize your experience of  MOBIPARTS GMBH in the future, we may provide you with relevant information, recommended products, send you reminders of products left in your shopping bag or send you personalized offers. All these great services will be provided with your explicit consent.

What types of personal data do we process?

If you have a  MOBIPARTS GMBH account we process your personal data submitted in relation to the account such as:

*Company name

* VAT ID
* Company address

* Your name  

*Email adress
* Shopping history 
* how you navigated and clicked on the site

Who has access to your business and personal data?
Data that is forwarded to third parties is only used to provide you with the service mentioned above. We never pass on, sell or swap your data for marketing purposes to third parties outside the  MOBIPARTS GMBH group.

What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, including catalogues, that mayl be occasionally sent to you, based on our legitimate interest.

Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.

When you do so,  MOBIPARTS GMBH won't be able to send you any further direct marketing offers or information based on your consent.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing post;
* by editing the settings of your  MOBIPARTS GMBH account.

How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent. 

 

Account

Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to give you a personalized and relevant experience at MOBIPARTS GMBH.  

We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.

Furthermore, we will enable you to save items in your shopping bag and enable you to rate and review the products you've purchased from order to provide you with relevant product recommendations  MOBIPARTS GMBH will process your shopping history and product reviews as well as the data you submitted to us through your account.

What types of personal data do we collect?
We will always process your e-mail address that you submit to us when you sign up for  MOBIPARTS GMBH account. 

We will process following categories of personal data if you choose to provide it to us:

*  Company contact information such as name, address, telephone number 
* account settings

We will process the following categories of personal data if you make a purchase

* order history
* delivery information
* payment history

We will also process the following categories of personal data connected to your cookies

* click history
* navigation and browsing history

Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we and analysis tools for product rating.

What is the legal ground to process your personal data?
The processing of your personal data for your account is based on your consent when you create your  MOBIPARTS GMBH account.

The processing of your personal data provide you with relevant product information is based on our legitimate interest.

Your right to withdraw your consent:
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and  MOBIPARTS GMBH will not be able to provide you with the services mentioned above.

How long do we save your data?
We will keep your data for as long as you have an active  MOBIPARTS GMBH account. 

You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute.

After your account has been terminated your data will be deleted.

Your right to object to processing of your data:
You have the right to object to processing of your personal data that is based on  MOBIPARTS GMBH's legitimate interest by contacting office [@] mobiparts.de. Your account will then be deleted and we will not be able to carry out our services to you.

 

Customer Service

Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical  support matters through e-mail, our chat function or telephone.

We may also contact you if there is a problem with your order.

What types of personal data do we process?
We will process any data you provide to us, including the following categories 

* contact information such as name, address, e-mail address and telephone number
* order information
* account number
* all correspondence in the matter

Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

What is the legal ground to process your personal data?
The processing of your personal data is based on  MOBIPARTS GMBH is legitimate interest.

How long do we keep your data?
We will keep your data for 30 days for telephone and  e-mails logs and correspondation and for 12 months for case management. 

Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on  MOBIPARTS GMBH's legitimate interest.  MOBIPARTS GMBH will not continue to process the personal data.

 

Fulfillment of legal obligations

Why do we use your personal data? 
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities.

This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

What types of personal data do we process?
We will process following categories of personal data

*Company name/ address/ VAT ID
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date

Who has access to your personal data?
Your data will be shared within the  MOBIPARTS GMBH group (for details on the companies within the  MOBIPARTS GMBH group, please send us an email at office@mobiparts.de).

What is the legal ground to process your personal data?
The processing of your personal data is necessary for  MOBIPARTS GMBH to fulfill its legal obligation.

How long do we save your data?
We will save your data in compliance with the book-keeping rules in our country.

 

Prevention of misuse and crime

Why do we use your personal data?
We  will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.

Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analyzing online shopping behavior.

What types of personal data do we process?
We will process the following categories of personal data:
*contact information such as Company name, address, telephone number and e-mail address
*customer ID
* order history
* delivery information
* payment history

Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used for purposes  mentioned above. We will share your data with companies for exception based reporting.

Incidents and fraud may be shared with legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

How long do we save your data?
We will keep your data for the time we need to prevent and/or report potential fraud and other offenses.

Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on  MOBIPARTS GMBH's legitimate interest by contacting office [@] mobiparts.de. Your account will then be deleted and we will not be able to carry out our services to you.

 

24/05/2018